At Olivia Stationery, we are dedicated to delivering your heaving products, including Decoration, Desk Accessories/Organization, Furniture/Comfort, Productivity tools, and Technology Devices, safely and efficiently. Please read our Shipping Policy to understand our shipping process, costs, and delivery times.

1. Shipping Destinations

1.1. We offer worldwide shipping, delivering to most countries and regions.
1.2. Please note that some remote areas may have limited delivery services. If your location is not covered, we will notify you during the checkout process.

2. Processing Time

2.1. Orders are processed within 3 business days after payment confirmation.
2.2. Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Rates and Delivery Times

3.1. Shipping rates are calculated at checkout based on the destination, order size, and weight.
3.2. Estimated delivery times:

  • Domestic Shipping: 3-4 Business Days
  • International Shipping:3-4 Business Days
    3.3. Delivery times may vary due to customs clearance, local courier delays, or unforeseen circumstances.

4. Order Tracking

4.1. Once your order is shipped, you will receive a confirmation email with a tracking number.
4.2. You can track your order status through the link provided in the email or on our website under the Track Order section.

5. Customs, Duties, and Taxes

5.1. International orders may be subject to import duties, taxes, and customs fees imposed by the destination country.
5.2. These charges are the customer’s responsibility and are not included in the product price or shipping fees.
5.3. Olivia Stationery is not responsible for delays caused by customs clearance.

6. Lost or Damaged Items

7.1. Olivia Stationery is not liable for lost or damaged packages during transit. However, we will assist in filing a claim with the shipping carrier.
7.2. If your package arrives damaged, please contact us within 3 days with photos of the damaged item and packaging.

7. Changes to Shipping Address

8.1. If you need to change your shipping address, please contact us immediately at [email protected] before your order is shipped.
8.2. Once an order is shipped, we cannot change the delivery address.

8. Contact Us

For any questions or concerns about our Shipping Policy, please reach out to us at:[email protected]